Refund & Cancellation Policy

Last Updated: 22 August 2026

1. Legal Framework

Under Turkish Law No. 6502 (Consumer Protection Act) and the Distance Sales Regulations, Article 15/1-ğ, and under the UK Consumer Contracts Regulations 2013, Regulation 37: the right of withdrawal does not apply to digital services whose delivery has begun with the consumer's prior consent. All social media growth services purchased on Followoid (followers, likes, views, comments, etc.) fall within this exemption.

2. Eligible Cancellations and Refunds

Refunds or cancellations may be considered in the following situations:

• Order not yet started: Orders that have not yet been picked up by the panel may be cancelled with a full refund if a support ticket is opened within 48 hours of purchase.
• Technical failure on Followoid's side: If delivery cannot be completed due to a fault on our end, a full refund is issued.
• Significant under-delivery: If more than 50% of the ordered quantity cannot be delivered, a proportional refund is applied.

3. Non-Refundable Situations

• Delivery failure because the target account was set to private
• Incorrect username or URL provided at checkout (user error)
• Target account suspended or deleted by the social media platform
• Order substantially completed (majority delivered)
• Username changed after the order was placed
• Natural drop caused by platform algorithm changes (covered separately under the drop guarantee)

4. Drop Guarantee & Refill Programme

Orders marked with a "Guarantee" or "Refill" label on the service page qualify for a free refill if a drop occurs within the stated guarantee period. To claim a refill, open a support ticket with your order number before the guarantee expires. Requests submitted after the guarantee period are not eligible.

5. Proportional Refund Calculation

Refund Amount = (Undelivered Quantity ÷ Total Ordered Quantity) × Amount Paid

6. Refund Method

Approved refunds are processed:

• Preferably as an account balance credit — instant.
• Back to the original payment method upon request — processed within 3–10 business days depending on the payment provider.

7. How to Request a Refund

1. Log in to your account and open a new support ticket.
2. Include your order number and a clear explanation of the issue.
3. Your request will be reviewed within 2 business days.
4. Approved refunds are processed using the method stated above.

8. Contact

For refund and cancellation requests: info@followoid.com · +90 850 307 6920